We guarantee live arrival. This will cover any issues with shipping that might impair the health of the fish.
We do not guarantee fish beyond one week of the day of arrival. Please research the requirements for each fish to ensure a suitable environment, food, and compatible tank mates.Water quality, incompatibility with the fish tank, diet, or other challenges of the hobby are the responsibility of the hobbyist.
A World of Fish is opposed to the gimmick of extremely long guarantees offered by a few online stores and we feel this practice will promote careless fish care. For the good of the hobby we offer lower prices and a reasonable guarantee.
We ship hundreds of boxes each week and our DOA (dead on arrival) record is excellent, but nature will be nature and not all boxes are delivered with perfection.
1) Upon arrival, please send a photo (less than 5MB) of the lost specimen to: support@lightaquatics.store No videos can be accepted.
2) Please include "DOA", your Order Number in the subject line. (Example DOA #1234). In the body of the email, include your name and item name with quantity of deceased specimens.
Once we receive a valid claim, we will refund you for the value of the fish in full within 5 business days.
*Please note the shipping cost pays for only a portion of the actual FedEx Overnight fee. In order to make overnight shipping a viable service to our hobby we DO NOT refund shipping charges.
PURCHASE A PLECO
L173 ZEBRA PLECO (Hypancistrus zebra)
$86.12 – $194.49
3" King Tiger Pleco (L-066)
$105.00
L-183 Starlight Bristlenose Pleco
$52.27
L-160 Spotted Cactus Pleco
$76.07
Threadfin Geophagus – Albino
The albino threadfin geophagus is a bit more dramatic than your typical albino cichlid morph. These exotic cichlids are bred in Taiwan and display the classic long fins of the parent threadfin heckelii, and in vivid pink tones.
We guarantee live arrival. This will cover any issues with shipping that might impair the health of the fish.
We do not guarantee fish beyond one week of the day of arrival. Please research the requirements for each fish to ensure a suitable environment, food, and compatible tank mates.Water quality, incompatibility with the fish tank, diet, or other challenges of the hobby are the responsibility of the hobbyist.
A World of Fish is opposed to the gimmick of extremely long guarantees offered by a few online stores and we feel this practice will promote careless fish care. For the good of the hobby we offer lower prices and a reasonable guarantee.
We ship hundreds of boxes each week and our DOA (dead on arrival) record is excellent, but nature will be nature and not all boxes are delivered with perfection.
1) Upon arrival, please send a photo (less than 5MB) of the lost specimen to: support@lightaquatics.store No videos can be accepted.
2) Please include "DOA", your Order Number in the subject line. (Example DOA #1234). In the body of the email, include your name and item name with quantity of deceased specimens.
Once we receive a valid claim, we will refund you for the value of the fish in full within 5 business days.
*Please note the shipping cost pays for only a portion of the actual FedEx Overnight fee. In order to make overnight shipping a viable service to our hobby we DO NOT refund shipping charges.
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