We guarantee live arrival. This will cover any issues with shipping that might impair the health of the fish.
We do not guarantee fish beyond one week of the day of arrival. Please research the requirements for each fish to ensure a suitable environment, food, and compatible tank mates.Water quality, incompatibility with the fish tank, diet, or other challenges of the hobby are the responsibility of the hobbyist.
A World of Fish is opposed to the gimmick of extremely long guarantees offered by a few online stores and we feel this practice will promote careless fish care. For the good of the hobby we offer lower prices and a reasonable guarantee.
We ship hundreds of boxes each week and our DOA (dead on arrival) record is excellent, but nature will be nature and not all boxes are delivered with perfection.
1) Upon arrival, please send a photo (less than 5MB) of the lost specimen to: support@lightaquatics.store No videos can be accepted.
2) Please include "DOA", your Order Number in the subject line. (Example DOA #1234). In the body of the email, include your name and item name with quantity of deceased specimens.
Once we receive a valid claim, we will refund you for the value of the fish in full within 5 business days.
*Please note the shipping cost pays for only a portion of the actual FedEx Overnight fee. In order to make overnight shipping a viable service to our hobby we DO NOT refund shipping charges.
PURCHASE A PLECO
L056 Yellow Black Chubby Pleco (Parancistrus aurantiacus) 5"
$149.00
L-144 Bushynose Albino Pleco
$60.00
L-24 Red Fin Cactus Pleco
$186.57
L173 ZEBRA PLECO (Hypancistrus zebra)
$86.12 – $194.49
Compressiceps Cichlid Albino
Already a strange looking fish with the scary nick name Malawi Eye-biter, the albino compressiceps features red eyes and a bold pink and cream body. Both males and females are colorful and the unique look is present even at two inches.
We guarantee live arrival. This will cover any issues with shipping that might impair the health of the fish.
We do not guarantee fish beyond one week of the day of arrival. Please research the requirements for each fish to ensure a suitable environment, food, and compatible tank mates.Water quality, incompatibility with the fish tank, diet, or other challenges of the hobby are the responsibility of the hobbyist.
A World of Fish is opposed to the gimmick of extremely long guarantees offered by a few online stores and we feel this practice will promote careless fish care. For the good of the hobby we offer lower prices and a reasonable guarantee.
We ship hundreds of boxes each week and our DOA (dead on arrival) record is excellent, but nature will be nature and not all boxes are delivered with perfection.
1) Upon arrival, please send a photo (less than 5MB) of the lost specimen to: support@lightaquatics.store No videos can be accepted.
2) Please include "DOA", your Order Number in the subject line. (Example DOA #1234). In the body of the email, include your name and item name with quantity of deceased specimens.
Once we receive a valid claim, we will refund you for the value of the fish in full within 5 business days.
*Please note the shipping cost pays for only a portion of the actual FedEx Overnight fee. In order to make overnight shipping a viable service to our hobby we DO NOT refund shipping charges.
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